Frequently Asked Questions

HealthForceHUB is an online Patient Relationship Management (PRM) and EMR-EHR platform. It provides the clinical and business management functionality to successfully operate an integrative wellness practice.

Please refer to our Features page to view a full list of capabilities and modality-specific functionality.

HealthForceHub’s practice management software includes an analytics module with unique reports that provide visibility into financial transactions, appointment statistics, inventory tracking, and more. The interactive reports allow practitioners to slice and dice the data in different ways to help answer any practice questions. The data can be exported in multiple formats to support accounting and other bookkeeping activities.

We take pride in providing excellent customer service. You can send us an email or send a message from the program itself. We provide training and assistance with data imports (patients, supplies, contacts and more) as part of the on-boarding process. We have consulting partners to assist with billing (insurance claims) expertise. Our partner in the online payment space helps practitioners get the best rates for online payments.

We are an online, cloud based PRM software company, so you don’t need to download or install anything. A laptop, desktop or tablet connected to the Internet is all you need (we recommend 2 GHz for processor speed and 2 GB for RAM). We support different browsers (IE, Firefox, Chrome, Safari) but Chrome is preferred for its speed and its ability to stay up to date with security updates. We also recommend that you have a wired or a decent wireless connection (5MBPS or better).

The U.S. Department of Health and Human Services (HHS) issued the HIPAA Privacy Rule to enforce HIPAA requirement. The Privacy Rule addresses the use and disclosure of health information for individuals by covered entities subject to the Rule. It also creates a standard for individual privacy rights to control and understand how their health information is used. The rule requires:

a) Safeguards must be put in place to protect protected health information (PHI).
b) Use and sharing of PHI must be limited to intended and required purposes only.
c) Have agreements in place with service providers (business associates’ agreement).
d) Have procedures in place to limit who has access to PHI.

We provide a Business Associates agreement as part of our license. We have administrative safeguards in place for proper and auditable access to PHI and employees who have access to PHI are provided with regular training on HIPAA and other privacy rules. We have technical safeguards in place to protect digital information, including but not limited to encryption/decryption, SSL, and secure storage of the data. All access to the application and data is logged in to the audit table. We also have a process in place to take regular backups and have provisions in place for disaster recovery. Our application and data reside in a data center that complies with NIST 800-53, a higher security standard.

The Payment Card Industry (PCI) Data Security Standard (DSS) is an information security standard defined by the Payment Card Industry Security Standards Council. To protect the credit/debit and e-Check details, we use SSL and encryption procedures to make sure data is safe.